Refund policy

Return and Refund Policy

Last Updated: December 2025

Thank you for shopping with jersyology. Please read this Return and Refund Policy carefully before making a purchase. By placing an order, you acknowledge and agree to the terms set forth below.

1. General Policy

All sales are considered final. As a general rule, we do not offer returns, refunds, or exchanges except in the limited circumstances expressly described in this policy.

Customers are strongly advised to review product descriptions, specifications, and size charts carefully before placing an order.

2. Eligibility for Returns, Replacements, or Refunds

A return, replacement, or refund may be considered only if:

  • The customer receives an incorrect product due to an error on our part;

  • The customer receives an incorrect size different from the size ordered due to an error on our part; or

  • The product is received in a damaged condition.

No claims shall be accepted for any reason other than those specifically stated above.

3. Mandatory Unboxing Video Requirement

For any claim relating to damaged products, incorrect products, missing items, or incorrect sizes delivered due to our error, the customer must provide a continuous, unedited, and uncut 360-degree video recording beginning before the package is opened and continuing through the complete unboxing process.

The video must clearly show:

  • The sealed package from all sides;

  • The shipping label and order details;

  • The opening of the package;

  • The contents received; and

  • Any damage, discrepancy, or defect being claimed.

Failure to provide such a video may result in the claim being denied at our sole discretion.

Photographs, edited videos, partial recordings, or videos started after the package has already been opened will not be considered sufficient evidence.

4. No Exchange for Size Issues

We do not provide exchanges, returns, or refunds for size-related concerns arising from customer selection.

Customers are solely responsible for selecting the appropriate size before placing an order. We strongly recommend reviewing the size chart and product information carefully.

No exchange, refund, or return shall be provided if the customer orders an incorrect size.

5. No Return or Exchange for Customer Preference

Returns, refunds, or exchanges will not be accepted for reasons including, but not limited to:

  • Change of mind;

  • Personal preference;

  • Color variation due to screen settings;

  • Dissatisfaction with fit after ordering the selected size;

  • Accidental orders;

  • Delay caused by shipping carriers;

  • Minor variations in product appearance;

  • Failure to read product descriptions or size charts.

6. Claim Submission Period

Any claim regarding a damaged, incorrect, or defective product must be reported within 24 hours of delivery. Claims submitted after this period may not be accepted.

7. Inspection and Approval

All claims are subject to verification and approval by jersyology. We reserve the right to reject any claim that:

  • Does not comply with this policy;

  • Lacks sufficient evidence;

  • Contains altered or incomplete videos;

  • Appears fraudulent or abusive; or

  • Is inconsistent with the order records.

Our decision regarding the acceptance or rejection of a claim shall be final.

8. Remedy

If a claim is approved, we may, at our sole discretion:

  • Replace the product; or

  • Issue a refund to the original method of payment.

We reserve the right to determine the appropriate remedy based on the circumstances of each case.

9. Limitation of Liability

To the fullest extent permitted by applicable law, jersyology shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase, use, or inability to use any product.

10. Contact Information

For assistance regarding an eligible claim, please contact:

  • Email: jersyology@gmail.com

  • Website: www.jersyology.shop

Important Notice

Please verify your size carefully before placing an order. We do not offer exchanges, returns, or refunds for customer-selected size issues. Claims for damaged or incorrect products will only be considered if accompanied by a continuous, uncut 360-degree parcel opening video recorded from the moment the sealed package is opened.