Shipping policy

Shipping Policy

Last Updated: December 2026

Thank you for shopping with jersyology. We are committed to delivering your orders in a timely and efficient manner. Please read this Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 2–3 business days after payment has been successfully received and verified.

During periods of high order volume, promotional events, holidays, or peak seasons, order processing times may be extended and may take up to seven (7) business days. Customers will be notified of any significant delays whenever reasonably possible.

Business days are Monday through Friday and exclude weekends and public holidays.

2. Shipping and Delivery

Once an order has been processed, it will be handed over to our shipping partners for delivery. Delivery times may vary depending on the destination, courier service, weather conditions, customs procedures, and other factors beyond our reasonable control.

Estimated delivery times provided at checkout are approximate and are not guaranteed.

3. Shipping Delays

While we strive to ensure timely delivery, jersyology shall not be held liable for delays caused by:

High order volumes or seasonal demand;
Public holidays or unforeseen events;
Adverse weather conditions;
Carrier or logistics disruptions;
Customs inspections or clearance procedures;
Incorrect or incomplete shipping information provided by the customer; or
Any event beyond our reasonable control.

Such delays do not constitute grounds for cancellation, compensation, or damages, except where required by applicable law.

4. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of purchase. jersyology shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from inaccurate or incomplete address details supplied by the customer.

If an order is returned due to an incorrect address, the customer may be required to pay additional shipping charges for reshipment.

5. Order Tracking

Where available, tracking information will be provided once the order has been dispatched. Tracking updates are dependent upon the carrier and may not be immediately available.

6. Lost, Stolen, or Damaged Packages

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier. jersyology is not responsible for packages that are lost, stolen, delayed, or damaged after they have been transferred to the carrier. However, we will make reasonable efforts to assist customers in resolving issues with the carrier.

7. Refused or Undeliverable Shipments

Orders refused by the recipient or returned as undeliverable may be subject to additional shipping charges, handling fees, or deductions from any applicable refund.

8. Pre-Booking Items

Please note that all pre-booking items are sourced and prepared after your order is confirmed. The average dispatch time for pre-booking products is 2–3 weeks. Once dispatched, you will receive a tracking number via email or SMS.

By placing a pre-booking order, you acknowledge and accept the extended processing and dispatch timeline. Delivery times may vary depending on your location and courier services.

Important: If your order contains both ready-stock and pre-booking items, the entire order may be shipped together once the pre-booking item is ready.

This helps us provide exclusive jerseys and limited-availability products to our customers.

8. Force Majeure

jersyology shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, strikes, pandemics, transportation disruptions, war, civil unrest, or other force majeure events.

9. Changes to This Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon posting on our website.